Member

A registered customer: buys, holds tickets, house credit and resale listings.

RBAC group: member
Full manual

Practise with member@club.test / member123

You are the platform's centre of gravity. Registering grants the member group automatically, and with it every customer-owned surface: the cart and checkout, your orders and tickets, your wallet passes, your house credit balance and statement, and the resale exchange as both a seller and a buyer.

Your hub is /my. Everything you own hangs off it — /my/tickets, /my/orders, /my/credit, /account/passes. Note the shape of those URLs: the member portal lives under /my/* and /account/*, and every one of those routes scopes its query to your user id. A member cannot read another member's order even by guessing the id — the lookup 404s rather than 403s, so ids cannot be probed.

Your core workflows

13 owned

These are yours. You start them, you finish them, and when something goes wrong in one of them the question lands with you.

Getting Started & Accounts

Leave feedback on any part of the app

Turn on feedback mode, click the ✎ on the thing that is wrong, and watch it land in the review backlog.

Getting Started & Accounts 9 steps · 6 min
Manage your account, password and sessions

Change your password, see every device you are signed in on, and sign the others out.

Getting Started & Accounts 6 steps · 10 min

Events & Ticketing

Hold a checkout reservation (and the timer that kills it)

Understand the hold: what reserves inventory, how long you get, and what happens when it lapses.

Events & Ticketing 13 steps · 15 min
Pay for an order with house credit

Settle a checkout from your balance instead of a card, and see which pot it comes from.

Events & Ticketing 8 steps · 12 min
Get into a member-only drop

How tier releases actually work here, what 'member-only' really means, and what VIP does and does not buy you.

Events & Ticketing 11 steps · 15 min
Cancel your own ticket and get refunded

Use the self-cancel window on your order, and understand the fee, the deadline and the credit-only rule.

Events & Ticketing 9 steps · 12 min

Door & Access

Add your ticket to your phone wallet

Turn a pass into an Apple or Google wallet card, and understand the QR that changes every 15 seconds.

Door & Access 8 steps · 12 min
Get through the door

Turn a ticket into a wallet pass, then get scanned green on the night.

Door & Access 8 steps · 10 min

Resale Exchange

Resell a ticket you can't use

List a ticket inside the price bounds, watch your pass suspend, and get paid in house credit.

Resale Exchange 12 steps · 15 min
Buy a ticket on the resale exchange

Buy another member's ticket with a card or house credit and get a brand-new pass.

Resale Exchange 10 steps · 12 min

Money & House Credit

Understand your points and the exchange

Where your points come from, what they buy, when they can leave — and exactly how long your ticket is sellable.

Money & House Credit 13 steps · 25 min
Top up your house credit

Put money on your account with a card, and see it land as a balanced ledger posting.

Money & House Credit 7 steps · 10 min
Read your credit statement

Understand the three balances, the running statement, and why nothing on it can be edited.

Money & House Credit 7 steps · 10 min

Workflows you take part in

18

These aren't your job. Someone else owns them — you have a specific part to play. Each one links to the owner's manual, and straight to your own steps inside the workflow.

Getting Started & Accounts

See the whole storefront with no account, and learn exactly where the wall is.

Shows the same pages with a session, so the difference is visible rather than described.

Register, get the member group automatically, and see where that grant is recorded.

The account you just made — everything after the redirect is theirs, including the verification the first purchase waits on.

Events & Ticketing

From a public application to a signed contract to a live, on-sale event.

The reason the whole thing exists — they are who finally sees it on sale.

Browse as a stranger, register, hold a reservation, pay, and hold a ticket.

Everything from the cart onwards needs a session — the buying half is theirs.

Read the tier ladder on your own event, and learn who can change what — and why it is not you.

The buyer the whole release schedule is designed for.

Set the policy, refund the right tickets, choose the destination, and read the posting it makes.

It is their money and their ticket — and where it lands depends on the policy, not on what they ask for.

Door & Access

Reader, zone, direction, NFC versus rotating QR, and what green and red actually tell you.

Presents the credential — and can show you what the rotating QR looks like from their side.

Every rejection reason the door can produce, what it means, and who fixes it.

Is the guest at the window, and usually holds the fix on their own phone.

Mint a membership card, see what VIP adds to it, and understand what a bar scan does and does not do.

Holds the same card without Zone B — the contrast is the lesson.

Resale Exchange

Activation, price floor and cap, the venue fee, the host royalty, and the post-doors lock.

They are the seller and the buyer: the bounds you set are the prices they are allowed to type.

Money & House Credit

Take sellers' earned balances out to the bank — through the hold, the KYC gate and the ACH result.

It is their money leaving the platform: they request it and they are the one the identity gate applies to.

Move a balance by hand the only way the platform allows: a new, balanced, append-only entry.

It is their balance that moves, and the correction lands on their statement in full view.

Guest List & VIP

Turn an invite link into a real $0 ticket and a door pass, with your guests named.

The same invite addressed to an account is claimed from the member portal instead of a token link.

Marketing & Social

Post automatically when a tier hits a threshold, cascades or sells out — exactly once.

Is the person whose purchase crosses the threshold that fires the rule.

Administration & Platform Ops

Create a group, tick the features it may use, map its doors, and set what a membership tier is actually worth — all without a code change.

Is the person a tier is for — and the only one who can confirm the benefit actually landed.

Give someone VIP, scoped host access or a staff role — and take it back cleanly.

It is their account: the grant is what changes what they can buy and where they can walk.

Shut an account down completely — sessions, passes and all — and know what reactivation restores.

It is their account: they are the one who suddenly cannot log in, and they are told nothing.

Triage what the pencil collects: filter it, assign it, close it, and export the current filter set as a checklist you can hand to a developer.

Supplies the backlog, and is the only person besides an admin who may edit their own words.

What you cannot do

You cannot:

  • reach any /admin/* page, the door scanner, or the debug console;
  • refund your own order at will — self-cancellation is only offered when the event's refund policy sets a cancellation deadline;
  • see or edit another member's data, in any module;
  • issue yourself a comp, a door override or a role.