Events & Ticketing
From a promoter's application to a customer holding a ticket.
The buying side of the platform: the event catalogue, tiered releases, reservation holds, checkout and refunds.
| Workflow | Owned by | Also involves | Steps | Minutes |
|---|---|---|---|---|
| Create and launch an event From a public application to a signed contract to a live, on-sale event. |
Host / Promoter | Venue Manager Admin Member | 15 | 25 |
| Buy a ticket Browse as a stranger, register, hold a reservation, pay, and hold a ticket. |
Customer (Guest) | Member VIP Member Admin | 14 | 15 |
| Hold a checkout reservation (and the timer that kills it) Understand the hold: what reserves inventory, how long you get, and what happens when it lapses. |
Member | Admin | 13 | 15 |
| Pay for an order with house credit Settle a checkout from your balance instead of a card, and see which pot it comes from. |
Member | VIP Member Admin | 8 | 12 |
| Get into a member-only drop How tier releases actually work here, what 'member-only' really means, and what VIP does and does not buy you. |
Member | Admin VIP Member | 11 | 15 |
| Understand your event's tiers, prices and releases Read the tier ladder on your own event, and learn who can change what — and why it is not you. |
Host / Promoter | Admin Venue Manager Member | 12 | 20 |
| Draw a venue map Upload a floor plan or start on a blank grid, draw each zone, and give every map in the app its labels. |
Venue Manager | — | 7 | 15 |
| Watch your event sell, live Read the sales dashboard for your own event and understand reserved versus sold. |
Host / Promoter | Venue Manager Admin | 7 | 12 |
| Cancel your own ticket and get refunded Use the self-cancel window on your order, and understand the fee, the deadline and the credit-only rule. |
Member | Admin | 9 | 12 |
| Monitor live sales on the night Read the sales dashboard, the open holds and the order list without being able to touch prices. |
Venue Manager | Door Staff Admin | 10 | 14 |
| Refund a ticket or an order Set the policy, refund the right tickets, choose the destination, and read the posting it makes. |
Admin | Member Venue Manager | 11 | 22 |