Understand your points and the exchange
Where your points come from, what they buy, when they can leave — and exactly how long your ticket is sellable.
Owned by Member · 13 steps · about 25 minutes
Why this exists
Your balance is counted in points, and what one point is worth is your club's own setting: a point is one cent on this demo, and a club may price it higher — lama.live sets 200, so a point there is two dollars. The books hold the same cash either way, and every screen that spends points prints the money beside them, which is the figure that never changes meaning. Behind the number are four kinds of points with four different rules: Promo (goodwill the club granted you — spendable, never cashable, and spent first precisely because it is the pot you can least afford to be left holding), Prepaid (points your money bought — yours, from the moment they land), Earned (proceeds from selling a ticket on the exchange — spendable instantly, but they can only leave the platform 24 hours after the event ends), and the VIP Tab (headroom against a limit — permission to go negative, not points you own). Spending order is always promo → prepaid → earned → tab; you cannot choose which pot pays. (The order is `post_sale_on_credit`'s, and its docstring states it: the manual said prepaid → earned → tab until 2026-08-26 and had never mentioned promo at all.) One footnote for the curious: the club's books keep this balance under its accounting name, house credit — members read points, accountants read credits, and both describe the same integer.
And the exchange: your ticket becomes sellable when its tier sells out (or when staff force the exchange open), not on any date. Listing suspends your pass on the spot. New listings are members-only for their first 48 hours, then public. Everything unsold is handed back shortly after doors — that lock, set per event, is the real deadline. There is no four-day rule, and the site's word for releasing a ticket is list; the reverse is delist.
Before you start
- A member account (membership is free — register and you are one)
- A published event with tickets on sale
Steps 1–4 — Member
their manual →-
1Read your balance.Expected result Prepaid, earned and tab shown separately, in points, with purchasing power as the sum.Watch out for One number on the button, FOUR kinds of points behind it — promo, prepaid, earned and the tab. They do not behave the same.
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2Load $20 from the wallet page (the form posts here).Expected result A balanced transaction: card charged, prepaid points up — $20 buys 2,000 points.Watch out for Min $5, max $1000 — both settings. This is the only kind of points you can create yourself.
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3Buy a ticket and choose points at checkout.Expected result The order pays without touching a card; promo is spent first if you have any, then prepaid.Watch out for The spend order is promo → prepaid → earned → tab, always. You cannot pick the pot. Promo goes first on purpose: it is the pot you did not pay for, and the one you are most likely to lose. Note what cashing out actually reaches — a payout is drawn from earned alone, so promo AND prepaid can only ever be spent inside the platform. Two of the four pots never leave; only earned does.
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4Try to sell the ticket before its tier sells out.Expected result No Sell link — the exchange is not open.Watch out for The exchange opens on SELL-OUT, not on a date. This is the fact the feedback note got wrong: there is no four-day rule and no calendar involved.
Steps 5 — Admin
their manual →Staff can force a tier's exchange open before it sells out; the automatic path is sell-out.
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5Force the tier's exchange on.Expected result The tier flips to forced_on, and the change is audited.Watch out for Staff can open it early; the automatic path is sell-out. Either way it is a state, not a schedule.
Steps 6–11 — Member
their manual →-
6List the ticket at a legal price.Expected result The floor/cap band, the fee preview, and your listing.Watch out for The band is anti-scalping and comes from the event's own config. Your pass is suspended the instant you list.
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7Look at the ticket you just listed.Expected result It shows SUSPENDED.Watch out for This answers "can I list it and still go if it does not sell?" — you can, but only after you delist.
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8Find your own listing on the exchange.Expected result It sits under Member exchange with a countdown to public release.Watch out for Members get the first 48 hours; after that everyone sees it. The clock runs from when you listed — not from the show date.
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9Delist it.Expected result Ticket back to issued, pass restored, with its ORIGINAL serial.Watch out for Delisting restores the original credential. A sale does not — the buyer gets a new one and yours dies.
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10Re-list it, let another member buy it, then watch the money land.Expected result Earned points up by price minus the venue fee and any royalty.Watch out for This is Earned (2020), not Prepaid. They spend immediately — and pay out only after the post-event hold.
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11Ask for a payout of the proceeds.Expected result Held until 24 hours after the event ends.Watch out for The hold exists because a cancelled show has to be able to claw the money back.
Steps 12 — VIP Member
their manual →The tab is VIP-only headroom — the one kind of money you do not own.
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12Look at the tab line as a VIP.Expected result Headroom against a limit, not a balance.Watch out for A tab is permission to go negative up to a limit — the only one of the four that is a DEBT rather than a balance you hold.
Steps 13 — Member
their manual →-
13Come back after the post-doors lock.Expected result Active listings cancelled, tickets and passes handed back to their sellers.Watch out for The window closes shortly after doors — that is the real deadline, and the venue sets it per event.