Venue Manager
Runs the floor and the calendar: intake review, live sales, the door, marketing.
Practise with manager@club.test / manager123
You run the venue day to day. venue_manager implies door_staff, so everything on the Door Staff page is yours as well — plus the surfaces a shift lead actually needs: the host application queue, the live sales dashboards, the guest list allocations, the door overrides, the access-control readers view and the marketing tools.
What you will notice is where the platform stops you, and it is worth understanding why rather than filing a ticket about it. You are trusted with operations; you are not trusted with money and identity. Payouts, refunds, the ledger, the tax office, role management and the universal data suite are all admin-only. That boundary means a manager can be hired, trained and given the floor on day one without ever being able to move a cent or grant themselves a group.
Your core workflows
17 ownedThese are yours. You start them, you finish them, and when something goes wrong in one of them the question lands with you.
Getting Started & Accounts
The five screens an employee actually uses, and the long list of things employees do not do.
Events & Ticketing
Upload a floor plan or start on a blank grid, draw each zone, and give every map in the app its labels.
Read the sales dashboard, the open holds and the order list without being able to touch prices.
Door & Access
Pull the bundle before doors, queue scans on the device, and sync the batch back afterwards.
Hosting & Contracts
Review the queue, chase what is missing, and approve — which drafts the contract.
Turn a host's 'we do something you don't list' into an approved clause — and a checkbox that did not exist before.
Act on the summary card in chat, or open the deep link that claims the review for you.
Read the drafted contract and its auto-injected riders — and learn why you cannot edit them.
One button that creates the draft event, creates or reuses the host account, and grants the scoped role.
Guest List & VIP
Create buckets with hard caps, hand one to a promoter, and watch the utilisation.
Pull a name off the list, kill its pass, and give the capacity back.
Marketing & Social
Write once, send to five channels, and get a tracked short link per platform for free.
Post automatically when a tier hits a threshold, cascades or sells out — exactly once.
Follow a short link from the tap through the order and read the channel report honestly.
Administration & Platform Ops
See the signed-out site — or any persona's site — without signing out, so the experience most visitors have is one you can annotate.
Triage what the pencil collects: filter it, assign it, close it, and export the current filter set as a checklist you can hand to a developer.
Take the integration off the mock: a real bot posts the application card, a real button press flips the application, and the card edits itself.
Workflows you take part in
24These aren't your job. Someone else owns them — you have a specific part to play. Each one links to the owner's manual, and straight to your own steps inside the workflow.
Getting Started & Accounts
What approval actually creates: a draft event, your user account, and a grant scoped to one event id.
Runs the conversion that creates the event, your account and your scoped grant.
Turn on feedback mode, click the ✎ on the thing that is wrong, and watch it land in the review backlog.
Triages what comes in: sets priority, category and assignee, and exports the build list.
Events & Ticketing
From a public application to a signed contract to a live, on-sale event.
Reviews the application, chases missing detail, and approves it.
Read the tier ladder on your own event, and learn who can change what — and why it is not you.
Sees the same dashboard including drafts, but cannot price or transition anything.
Read the sales dashboard for your own event and understand reserved versus sold.
Can see the live holds with buyer emails — a host deliberately cannot.
Set the policy, refund the right tickets, choose the destination, and read the posting it makes.
They field the request and can read every order, but cannot issue the refund.
Door & Access
Turn a ticket into a wallet pass, then get scanned green on the night.
Investigates a red scan from the access dashboard.
Work the scanner and the guest list through a whole door shift, including offline.
Prepares the device for offline work and watches the door from the dashboard.
Reader, zone, direction, NFC versus rotating QR, and what green and red actually tell you.
Chooses which readers exist for the night and reads the scan log afterwards.
Every rejection reason the door can produce, what it means, and who fixes it.
Looks the scan up in the log and decides whether the guest gets in another way.
Resale Exchange
Activation, price floor and cap, the venue fee, the host royalty, and the post-doors lock.
They can see the exchange as customers do and cannot change any of it — teach the boundary rather than papering over it.
Hosting & Contracts
Pitch your night through the public application form — no account, no login.
Yours is the queue they work from — they are the first human to read it.
Answer when it ends and how long each part takes; the platform derives setup, doors, showtime and teardown for you — and stores them in UTC.
Reviews the stored schedule on the application, in the venue's clock, before approving it.
Load last time's answers, then confirm or change every red field before the form will submit.
Reads the prefill audit to see which answers you re-affirmed and which you changed.
Answer the venue's question through your tokenised edit link and put the ball back in their court.
Asks the question — and requesting info is a first-class status, not an email thread.
Open the tokenised signing link, read the hashed document, sign it, and wait for the counter-signature.
Reads the agreement and its redline history, but may never lock or sign it.
Guest List & VIP
Spend your comp allocation: invite guests, send claim links, and keep plus-ones honest.
Creates and sizes your comp bucket — how many comps you get is the venue's decision.
Search the guest list, check in an entry and its plus-ones, and issue a ticket on the spot.
Allocated the list you are working, and is the only one who can revive an expired invite at the door.
Let somebody in who is on no list — recorded as an override, with a reason and a name against it.
Is not blocked by the door cap, and owns the override report the next morning.
Marketing & Social
Own the channels, govern the automation, and force-fire a rule safely before an on-sale.
They write the rules and the copy; the admin owns the channels the copy goes out on.
Follow one click through to revenue, and understand exactly what the number does and does not mean.
They own the campaign and read the same report — without the debug tooling.
Administration & Platform Ops
Decide which groups open which physical zones, and know what reaches the cards already in people's wallets.
venue_manager implies door_staff, so its zone set is the union of both.
Create the room, give it a capacity, a timezone and its doors — then let a manager decide which of those doors tonight actually uses.
Runs the per-event zone roster — which of the room's doors tonight's event actually uses.
Fill the night's archive while it is still open, seal it at settlement, and correct it afterwards by appending — because nothing sealed can change.
Reads every record and is the person who actually has the night's numbers.
What you cannot do
You are a 403 on all of these, by design:
- the ledger, trial balance and adjustments;
- refunds and the payout queue;
- the tax office;
- role grants and revocations;
- the universal admin data suite and its audit log;
- transitioning an event's status and editing tiers or prices.
You can read most of the dashboards those things feed — the boundary is on writing, and on the surfaces where money is decided.