Door Staff
Works the door: scans credentials, searches the guest list, checks people in.
Practise with door@club.test / door123
You are the last mile. Your job is two screens — the scanner and the guest list — and a single question per person: green or red.
The design intent is that you never have to decide. The scan endpoint returns a verdict and a reason, and the screen is deliberately loud and colour-coded so it reads at arm's length in the dark. A red scan is not an accusation; it is a reason code (already used, wrong event, outside the door window, listed for resale, revoked) and each one has a different answer.
You are one of the three employee groups. That is a pseudo-group — a gate meaning "door staff or venue manager or admin" — and it is what opens the scanner. It is not a grantable group: nobody is ever given "employee", they are given door_staff, venue_manager or admin.
Your core workflows
5 ownedThese are yours. You start them, you finish them, and when something goes wrong in one of them the question lands with you.
Door & Access
Work the scanner and the guest list through a whole door shift, including offline.
Reader, zone, direction, NFC versus rotating QR, and what green and red actually tell you.
Every rejection reason the door can produce, what it means, and who fixes it.
Guest List & VIP
Search the guest list, check in an entry and its plus-ones, and issue a ticket on the spot.
Let somebody in who is on no list — recorded as an override, with a reason and a name against it.
Workflows you take part in
14These aren't your job. Someone else owns them — you have a specific part to play. Each one links to the owner's manual, and straight to your own steps inside the workflow.
Getting Started & Accounts
The five screens an employee actually uses, and the long list of things employees do not do.
Learns the two screens their role actually opens, and what a 403 there means.
Events & Ticketing
Read the sales dashboard, the open holds and the order list without being able to touch prices.
Supplies the other half of the picture — how many of the sold tickets actually walked in.
Door & Access
Turn a ticket into a wallet pass, then get scanned green on the night.
Scans the credential and reads the verdict out loud.
Mint a membership card, see what VIP adds to it, and understand what a bar scan does and does not do.
Scans the card at the bar and reads the credit summary off the verdict.
Pull the bundle before doors, queue scans on the device, and sync the batch back afterwards.
Actually works the queue in offline mode and presses Sync now when the network returns.
Resale Exchange
List a ticket inside the price bounds, watch your pass suspend, and get paid in house credit.
Shows the consequence of listing: the seller's own credential now scans red.
Buy another member's ticket with a card or house credit and get a brand-new pass.
Confirms the new pass works and the seller's old one does not.
Guest List & VIP
Create buckets with hard caps, hand one to a promoter, and watch the utilisation.
Turns the names in the bucket into people in the room, and lives with your plus-one decisions.
Turn an invite link into a real $0 ticket and a door pass, with your guests named.
Finds the guest by name on the night and checks them in with their plus-ones.
Spend your comp allocation: invite guests, send claim links, and keep plus-ones honest.
Finds the name on the night and counts the plus-ones in.
Pull a name off the list, kill its pass, and give the capacity back.
Meets the consequence at the door if the revocation lands after the guest arrives.
Administration & Platform Ops
Give someone VIP, scoped host access or a staff role — and take it back cleanly.
A door_staff grant is the thing that opens the scanner at all.
Decide which groups open which physical zones, and know what reaches the cards already in people's wallets.
The map decides which reader turns green for them and for the guests they scan.
Shut an account down completely — sessions, passes and all — and know what reactivation restores.
The revoked credential fails at their reader and they must not mistake it for a broken scanner.
What you cannot do
Your access is narrow on purpose. You cannot:
- open any admin dashboard, ledger, payout or tax surface;
- download the offline sync bundle or the push feed from a browser — those carry every pass secret, so they need a venue manager session or a provisioned reader's device token;
- create or revoke passes, refund anything, or change a role;
- allocate comps — you check in the guests a manager or promoter listed.