Door & Access
Wallet passes, rotating QR codes, the scanner, and getting people inside.
| Workflow | Owned by | Also involves | Steps | Minutes |
|---|---|---|---|---|
| Add your ticket to your phone wallet Turn a pass into an Apple or Google wallet card, and understand the QR that changes every 15 seconds. |
Member | Admin | 8 | 12 |
| Get through the door Turn a ticket into a wallet pass, then get scanned green on the night. |
Member | Door Staff Venue Manager | 8 | 10 |
| Scan guests at the door Work the scanner and the guest list through a whole door shift, including offline. |
Door Staff | Venue Manager Admin | 8 | 20 |
| Read the scanner screen Reader, zone, direction, NFC versus rotating QR, and what green and red actually tell you. |
Door Staff | Member Venue Manager | 11 | 15 |
| Diagnose a red scan Every rejection reason the door can produce, what it means, and who fixes it. |
Door Staff | Venue Manager Admin Member | 15 | 18 |
| Use your membership card at the bar (VIP) Mint a membership card, see what VIP adds to it, and understand what a bar scan does and does not do. |
VIP Member | Member Door Staff Admin | 8 | 12 |
| Run the door offline Pull the bundle before doors, queue scans on the device, and sync the batch back afterwards. |
Venue Manager | Door Staff Admin | 11 | 20 |