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Use and settle your VIP tab

PASSING GATE VIP MemberAdministrator 11 steps · 44.6s · recorded Aug 30, 2:47 PM · 3499cea

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Speed

VIP members get a line of credit ('the tab') on top of prepaid stored value, so they can keep drinking after the prepaid balance runs out. Purchasing power = prepaid + earned + active-tab headroom, and every charge is drawn in a fixed spend order (2010 prepaid, then 2020 earned lots FIFO, then 2030 tab) so members burn their own money before the venue's. On the first scheduler tick of a new calendar month the previous month is settled: prepaid is swept against the tab first, the remainder is charged to the card on file, an invoice email goes out, and a declined card freezes the tab until an admin retries or waives it.

Training manual → ← Read your credit statement Buy a ticket on the resale exchange →

Source: e2e/scenarios/test_wf_use_and_settle_your_vip_tab.py:1 · run 20260830T214638Z-3499cea · steps carry start_ms/end_ms offsets into the video

Steps

  2. Reserving takes the seat out of inventory and starts a 5-minute hold; the countdown on the next page is that hold.

  3. If the hold expires the seat goes straight back into inventory — the scheduler sweeps it, nobody has to click anything.

  4. House credit is only selectable when purchasing power covers the order total.

  5. Paid from the house-credit balance — the ledger moves, the card adapter is never called.

  6. The hub is where a member already lives — tickets, credit, listings and comps — so the purchase confirms in context rather than on a receipt page they have to navigate away from.

  7. The collapsed bar is one row at every role; the full role-gated navigation lives in this panel and closes as soon as you leave.

  9. The manual calls the tab the platform's most misunderstood feature: it is not a balance you own, it is a limit the house extends.

  11. It settles every user with tab usage, not one — the route takes no user.

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